I can't redeem my Promocode

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AbsintusVeritas
Posts: 85
Joined: August 4th, 2018, 1:32 pm

I can't redeem my Promocode

Post by AbsintusVeritas »

Browser Name: Firefox, but same Problem in Opera, Edge and Chrome
Browser Version: newest
Page URL:https://www.virtuadopt.com/promo
Screenshot: Image Image
Description: I Can't get my Promo, from the Congratz I got. Same happend yesterday. When I go to the backroom, I could still claim it but the code still doesnt work then. I gave my code to a friend yesterday, and she could redeem it without a problem.
Last edited by AbsintusVeritas on December 6th, 2022, 9:14 pm, edited 2 times in total.
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Alive
Posts: 5495
Joined: January 30th, 2013, 5:26 pm
Location: confessional

Re: I can't redeem my Promocode

Post by Alive »

I had the same problem - couldn't claim a promo directly from congratz! hyperlink code. This is how I managed to solve this problem:
1. Clear the cookies (maybe history, too),
2. Restart the browser (I'm using chrome),
3. Sing the 1st Pokemon intro 3 times a row...
...and it should be all fine after you do these steps. :3
Spoiler:
Image
0 Rh(+)音隠れの里
Spoiler:
AdoptableAdoptable
In nomine patris et fillii et spiritus sancti
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AbsintusVeritas
Posts: 85
Joined: August 4th, 2018, 1:32 pm

Re: I can't redeem my Promocode

Post by AbsintusVeritas »

Alive wrote: December 6th, 2022, 5:58 pm I had the same problem - couldn't claim a promo directly from congratz! hyperlink code. This is how I managed to solve this problem:
1. Clear the cookies (maybe history, too),
2. Restart the browser (I'm using chrome),
3. Sing the 1st Pokemon intro 3 times a row...
...and it should be all fine after you do these steps. :3
Sadly it didn't work.
I even tried with a freshly download browser, on different devices and after restarting the wi-fi
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Alive
Posts: 5495
Joined: January 30th, 2013, 5:26 pm
Location: confessional

Re: I can't redeem my Promocode

Post by Alive »

It happened to me twice. At first time, I didn't do anything - and after a several days, it was all fine without any action. 2nd time it happened to me, I did as I told you and it worked. I'm sure it has something to do with cookies, though.

Edit: maybe try to wait 5-10 days and save all your congrats codes. After this time you'll check if promo claiming works as it should without spending money in the Rocket Hideout. :)
Spoiler:
Image
0 Rh(+)音隠れの里
Spoiler:
AdoptableAdoptable
In nomine patris et fillii et spiritus sancti
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yankeesrule3526
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Re: I can't redeem my Promocode

Post by yankeesrule3526 »

If you spam the hideout with invalid/already used codes, you get locked out for a period of time.
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