User can't use her account anymore

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KiraNear
Man of Mayhem
Posts: 2311
Joined: September 21st, 2009, 6:48 pm
Gender: Female
Location: Germany, Bavaria
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User can't use her account anymore

Post by KiraNear »

I'm not totally 100% in the situation, but another user asked me for help. Her username here is Hyva. She can't log in on this side anymore, she told me that neither her username works anymore, or her passwort. She even tried to get a new passwort via mail, but she never got received the mail. Also she tried to make a new account, but wasn't able to do it for unknown reason. I looked into her profil, but I don't know if there is a sign or massage if a user is banned or not. Also she told me that she shared her IP with someone else, I think a friend or a family member. Could someone of the staff please check her account and look what's wrong?
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UkeSora
The Sidekick
Posts: 38958
Joined: July 5th, 2009, 8:53 am

Re: User can't use her account anymore

Post by UkeSora »

Locking this. I contacted her sisters account to figure it out.
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